Shipping policy
Thank you for shopping with PawSoni. We strive to process and deliver your order as quickly as possible.
Order Processing
Orders are processed within 1–3 business days after payment has been successfully received.
Orders are not processed or shipped on weekends or public holidays.
Shipping Times
Estimated delivery times:
- United States: 5–12 business days
- United Kingdom: 5–10 business days
- Canada: 6–12 business days
- Australia: 7–14 business days
- Europe: 6–12 business days
- Other International Destinations: 7–20 business days
Please note that shipping times are estimates and may vary due to customs processing, weather conditions, carrier delays, or high order volumes.
Shipping Costs
Shipping costs are calculated at checkout unless otherwise stated.
We may offer Free Shipping during promotional periods or on qualifying orders.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking number.
Please allow 24–72 hours for tracking information to become available.
Customs & Import Duties
International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.
These charges are the responsibility of the customer.
Incorrect Shipping Information
Please ensure your shipping address is accurate before completing your order.
We are not responsible for delays or lost packages resulting from incorrect or incomplete shipping information provided by the customer.
Lost or Delayed Packages
If your package has not arrived within the estimated delivery timeframe, please contact us at:
info@pawsoni.com
We'll work with the shipping carrier to help resolve the issue as quickly as possible.
Contact
If you have any questions about shipping, please contact us:
Email: info@pawsoni.com
We aim to respond within 24–48 business hours.